Welcome to the Australian Lottery and Newsagents’ Association

The Australian Lottery and Newsagents’ Association (ALNA) is the peak industry body representing Australian newsagencies and lottery agents. There are 4000 individually owned and operated newsagencies in the country and together they make up Australia's largest retail and home delivery group.
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ALNA Membership

Through strength and size, the ALNA has the necessary means to achieve outcomes difficult to achieve by a single business.

For just $876 per annum*, your ALNA membership gives you access to industry representation, complimentary advice on industrial relations and leasing matters, discounts on insurance, access to accredited industry training courses, and so much more.

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*Membership prices vary by state. Membership fee is capped at $876 per annum.

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Newsagents placing no restrictions for card purchases

As Australian consumers continue to use less cash as they shop, more newsagents are removing restrictions on small transactions for card purchases.

Long-time newsagents Ian Hunt and Narith Lim made the decision to remove restrictions for card purchases in response to meeting the needs of their customers.

Hunts Civic Centre Newsagency owner Ian Hunt made the decision around 10 years ago after a discussion with his daughters. Hunt has owned his business for 30 years.

"I've got three daughters, who all shop with their credit cards and don't like it when there are minimum restrictions to purchases," said Hunt. "So we made the decision to remove it. It's the way of the future."

The newsagency has an average customer spend of $10, with around 70% of daily sales made via card purchase.

"We have competitors near us that charge fees for credit card usage and customers prefer to shop here," said Hunt. "That's the legacy of providing this service. We are in a part of Civic where there a lot of professionals. A lot of younger staff working in the area. It's the way retail is going.

With such a high percentage of sale transactions on cards there has been an added benefit in saving time with administration and banking.

"The security side of things is that I don't have to worry about going to the bank. The money is drawn into my account the next day," said Hunt.

Narith Lim has owned Greystanes Centre Newsagency for 13 years and made the decision two years ago to remove restrictions on small card transactions for card purchases.

"Before I put a $10 minimum spend and we lost customers," said Lim. "If you put the minimum $10, like we did before, we lost the customer and they walked away. Because they had no cash in their pocket, we lost them.

"Sometimes it's only $6 and they ask if they can use their card. If you do not take the card, then you lose the customer." With the shopping centre redeveloped a couple of years ago, Lim's business was moved opposite a new Woolworths, complete with self-serve registers and a café. The suburb of Greystanes is made up of young working families who prefer transact on card.

"We try to take whatever they use because the supermarket, they take $2, $3. That is why we had to follow, said Lim. "If people spend $3, it doesn't matter. We want to make the customer happy."

An online study on payment choice for low-value transactions (i.e. purchases under $10) commissioned by Mastercard, found that consumers are increasingly agitated when retailers require them to pay cash for smaller purchases or where there is a minimum spend required. Up to 84% of consumers resent paying a fee, while over 60% find it frustrating when they cannot use cards for small transactions.

Retailers are putting themselves at risk of declining sales, potentially missing up to 40% of transactions by not offering choice to make payments of any size with their choice of payment. By not placing any restrictions, consumers are more likely to make a purchase and continue to be loyal to the retailer, as both Hunts Civic Centre Newsagency and Greystanes Centre Newsagency's experience confirms.

Mastercard launched the Zero Minimum Campaign back in April, which encourages retailers to offer customers restriction-free cashless transactions. To find out more about participating in the Zero Dollar Minimum campaign, please visit https://no-minimums.com.au/




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