Welcome to the Australian Lottery and Newsagents’ Association

The Australian Lottery and Newsagents’ Association (ALNA) is the peak industry body representing Australian newsagencies and lottery agents. There are 4000 individually owned and operated newsagencies in the country and together they make up Australia's largest retail and home delivery group.
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ALNA Membership

Through strength and size, the ALNA has the necessary means to achieve outcomes difficult to achieve by a single business.

For just $876 per annum*, your ALNA membership gives you access to industry representation, complimentary advice on industrial relations and leasing matters, discounts on insurance, access to accredited industry training courses, and so much more.

Click here for a membership form

*Membership prices vary by state. Membership fee is capped at $876 per annum.

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EXTRACT | An Enduring Legacy of Freshness and Customer Experience

Freshness has always been the secret ingredient to Andersen's of Denmark's lasting success. Made daily to ensure freshness at its Potts Point premises, the ice cream contains fresh cream and the finest natural ingredients from Australia, Belgium and Denmark.

Andersen's of Denmark Ice Cream was first established outside Denmark in Solvang, California in 1978 under the name of The Great Danish Cone Company. The business has been producing and selling premium quality ice cream based on the Danish founding family's traditional recipes, dating back more than three generations. Today, Andersen's of Denmark has a significant presence in Asia and three standalone stores in NSW and SA as well as a network of retailers.

"People who love ice cream will taste and appreciate the Andersen's of Denmark difference," says Steven Zhou, General Manager, adding that the ice cream suits various dietary requirements as it does not contain artificial flavours or colours, eggs or gelatine, vegetarian-friendly and majority of their flavours are gluten-free.

DELIVERING THE FRESHEST AND FINEST TREAT

To deliver a truly great ice cream experience, the team at Andersen's of Denmark understand that in today's competitive environment, any fine product will need to go hand in hand with superior customer service.

"Our sole purpose is to make our customers happy. We take pride in delivering our fine ice cream in a friendly, clean and inviting environment, leaving little room for anything but a truly pleasant experience." Zhou shares.

For this reason, Andersen's of Denmark made the decision to remove the minimum spend for card transactions in August. "We believe that each customer visit is an investment of time for a great ice cream experience and we would only do their time justice by ensuring that remove any barriers or limitations for them to enjoy our product. Having no minimums, we are making it easy for customers to pay however they choose, with no limitations on cards," explains Zhou.

TOPPED WITH TIMELESS CUSTOMER EXPERIENCE

Customers clearly love the option of using their cards to pay for their favourite scoop of Andersen's of Denmark ice cream, regardless of purchase value. Since having the Zero Minimum signage prominently displayed across two stores, the Andersen's of Denmark business has witnessed many regular customers switch to using cards, from 10-12% of total sales steadily increasing to 18-20% of total sales.

"The customers certainly prefer not needing to carry extra change and from our perspective, that is one way we're making their lives easier. We expect the volume of card transactions to increase over time," Zhou says. An added upside to removing the zero minimum has been the improvement to operational efficiency, as Andersen's of Denmark staff find that they now need to carry less change in the till. Zhou adds, "The change has undoubtedly been a positive one. We look forward to see how offering a great customer experience will propel the timeless Andersen's of Denmark trademark freshness towards the next four decades and beyond."

ABOUT ZERO MINIMUM CAMPAIGN

The Zero Minimum Campaign is a commitment from businesses to their customers that they are welcome to pay whichever way they want - without restrictions. The campaign arrived on the back of new research commissioned by MasterCard, which revealed Australian businesses are missing up to forty percent of their business by not offering consumers the choice to make payments of any size with their choice of payment form. Participating retailers will offer consumers the choice to embrace the speed and convenience of using cards for all sized transactions with no minimum spend requirement.




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